During the Covid-19 pandemic, people who work in health and care services and the voluntary and community sector across the South West have offered new choices to patients and the public, for example, by making more use of online and telephone appointments.
With the initial peak of the Covid-19 pandemic now past, the NHS needs to reintroduce and revitalise non-Covid-19 services that have been affected. As part of this planning, health and care staff in both NHS England and NHS Improvement in common with the seven South West systems are looking to gather the views of patients, staff and stakeholders on their experience of health and care services during the pandemic.
Regional engagement leads, community representatives and colleagues from public health, the voluntary and community sector and social care have worked together to develop a regional survey to allow for feedback at a local level and on regional services. It will also mean those living on the edges of health and care systems are asked once for their views.
The survey is being hosted on a platform by NHS Gloucestershire and the anonymous results will be shared with NHS England and NHS Improvement who will analyse the results and share them with all seven health and care systems, in a collaborative approach. The results and analysis will be compiled into a report at both a local system and regional level and shared with health and care organisations and respondents who provide their email addresses in August.
The results of the survey will help inform health and care recovery plans and future commissioning intentions, enabling identification of what has worked well and how we can improve going forward.
If you have questions about the survey, please speak to your STP Engagement lead or Dr Lou Farbus, Head of Stakeholder Engagement, NHS England and NHS Improvement South West.
The survey is being promoted by the South West Communications and Engagement network to staff, patients and stakeholders. Please can we ask you to encourage those within your organisation and your networks to complete the survey to enable a rich picture of feedback from the South West population.
Many thanks in advance for your help.
The Somerset CCG Engagement Team